From Patient Experience to Measurable Impact
Ozz Health is developing observable, measurable, and actionable patient communication— helping hospitals improve safety, quality, and performance.
Meet Dorothy
Dorothy is Ozz Health’s AI engine for hospitalization guidance—bringing the right information, in the right language, at the right time. It adapts EHR-driven content to each patient’s emotional needs.
What We Do
Accompany Patients
We accompany patients through their hospital journey in an adapted empathetic manner.
EHR Integrated
Integrated with hospital EHRs to adapt communication to each persona.
Measurable Communication
Observable, measurable, and actionable patient communication delivering safety, quality, and performance.
Our Secret Sauce
Our Proprietary Approach
Unique expertise in complex identities, trauma & empathetic communication.
LLM is the Hero
LLMs unlock huge opportunities for personalized communication - but lack true identity-based empathy.
Hospital Integration
Built to sit on top of Epic/MyChart and align with hospital workflows and quality initiatives.
Market – Patient Communication as Infrastructure for Safety & Quality
Clinical Communication Layer
We provide a clinical communication & patient journey layer that sits on top of Epic/MyChart.
Measurable Signals
This layer turns patient understanding into measurable safety, quality, and performance signals.
CMS Accountability
Hospitals are accountable for HCAHPS, readmissions, safety events, and reimbursement performance.
Financial Impact Environment
Hospital Value-Based Purchasing
CMS withholds 2% of base Medicare inpatient payments and redistributes based on quality performance.
Penalty Exposure
HRRP and HAC programs can reduce Medicare payments by up to 3% and 1% respectively.
Budget Context
Hospitals allocate $2M–$10M+ annually to quality & performance improvement infrastructure.
